Today’s self-storage owners and operators face a steady stream of challenges. Customer expectations are at an all-time high, and facility managers are under pressure to achieve new operational efficiency levels and effectiveness. There aren’t enough hours in the day to do it all — especially if the operation continues to rely on traditional security technology.
The most successful owners and operators are meeting today’s challenges by upgrading to StorLogix Cloud Platform – access control software, a tenant-facing mobile app, and an operator facing mobile app. Why? Because it offers the fastest and most reliable way to achieve significant improvements — for both you and your tenants.
Overcome Everyday Operational Challenges with Upgraded Security Software
Self-storage has rapidly evolved from an industry dominated by manual routines to a technology-rich industry centered on tenant’s and operators’ needs. The latest generation of security technologies accelerates facility modernization and equips you with the tools you need to succeed in today’s highly competitive industry environment.
To understand how StorLogix Cloud Platform transforms day-to-day operations and delivers measurable facility improvements, consider the many challenges a typical self-storage operator encounters on any given day.
CHALLENGE: Daily Site Inspections
When an operator arrives on site, the first job of the day is typically a site inspection to make sure the facility is in order and no damage has occurred overnight. Historically, a site inspection is a time-intensive process that requires you to leave the office — which means you’re not available to handle tenant issues or interact with prospective tenants.
How StorLogix Cloud Platform Helps: StorLogix Cloud is cloud-based access-control management software. Since you can access the software from any location, you can review and monitor individual units’ status and the entire facility from the office. Or you could even check the status of the facility before you leave home and head to work.
CHALLENGE: Tenant Access Problems
It’s not uncommon for tenants to have trouble accessing the facility, even if they are current on their payments. Access issues are a serious challenge because they require you to stop what you’re doing and maybe even physically walk to the gate, especially if you happened to miss the tenant’s call on the keypad. After you go back-and-forth to the office to check payment status, the tenant is finally granted access. The result is operational inefficiency and an unhappy tenant.
How StorLogix Cloud Platform Helps: StorLogix Mobile is the operator-facing access control app. So, no matter where you are in the facility, you can receive notification of the issue, confirm the tenant’s status and instantly grant access using your mobile device. The tenant appreciates the prompt response, and you can quickly go back to what you were doing before the problem arose.
CHALLENGE: Inquiries From Prospective Tenants
Your operation’s success hinges on your ability to convert prospects to satisfied customers effectively. But tenant inquiries often involve a series of lengthy phone calls, time-intensive site visits, and other delays. If you could reduce the amount of time it takes to give prospects the information they need to make a decision, you could convert more inquiries and lower your vacancy rate.
How StorLogix Helps: With the StorLogix Cloud Platform, you can direct prospects to the facility website, where they will find everything they need to select the suitable unit, sign the lease and make a payment using a convenient payment portal. By downloading an app, the tenant can securely access the site and their unit. It’s a convenient customer experience, and it minimizes the amount of time you need to dedicate to interacting with prospects.
CHALLENGE: Delinquent Payments
No tenant wants to be denied access to your facility, even if they are behind on their payments. Walking into the office to make a late payment is a hassle, and it’s potentially embarrassing. But if the tenant is behind on their payments, they won’t be able to access the facility or their storage unit.
How StorLogix Cloud Platform Helps: StorLogix allows tenants to make payments through your facility’s mobile access control app. Instead of walking into the office, the tenant can bring their account current from their vehicle’s convenience and immediately access the facility. The problem is solved, and it requires no intervention on your end.
CHALLENGE: IT Snafus and Data Loss
Data is the lifeblood of your operation. As a site operator, there’s nothing more devasting than a computer crash. Even if you recently backed up your data to an on-premise server, you’ll lose any information that was captured since the last backup. Getting back online will require the help of an IT specialist and hours of operational downtime — if you’re lucky.
How StorLogix Cloud Platform Helps: Since StorLogix is cloud-based, data is automatically backed up in the cloud in real-time. If a computer goes down, all you need is an internet connection — in minutes, you can restore all your data and go back to normal operations.
As an operator, you know that the self-storage industry isn’t getting any easier. To compete in your local market, you need every advantage you can get — including practical strategies for overcoming the operational and security challenges that bog down many facilities.
StorLogix Cloud Platform provides the edge you need to meet customer expectations, streamline operations, and maintain your facility’s security and maintenance. From an operational perspective, it’s the most innovative and most effective way to improve your facility.